I must agree with most of the points made by the author.
Best Buy is not what customers want to do at all. . .
In the end, it will kill them.
I booked a netbook for my wife at Best Buy.
Com. go to the store.
Now, of course, they won't call me for a purchase until they offer me several different counter options
Virus, warranty, etc. . .
Even a second person came to talk to me about warranty issues.
I get very excited by this time (
I think it's easier for me to buy a car for the last time! )
I just want to buy this thing and leave.
From that day on, I promised myself not to buy from them any more if possible.
Now Best Buy is my "Amazon showroom" and the only reason I go in is to check out the items I'm interested in buying online.