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google pixel 2, pixel 2 xl are off to a rocky start; launch hit by display, pricing and shipping problems - led display screen
Second release of Alphabet Inc.
Display screen issues, pricing, and shipping issues have hindered the creation of Google Pixel smartphones, prompting the company to start an investigation and to issue multiple apologies to customers.
Second release of Alphabet Inc.
Display screen issues, pricing, and shipping issues have hindered the creation of Google Pixel smartphones, prompting the company to start an investigation and to issue multiple apologies to customers.
Starting at $649, Pixel 2 and Pixel 2 XL are available in stores on Thursday, a key to Google's direct acquisition of Apple's iPhone.
Early Pixel 2 users expressed frustration with the accident, including possible serious problems on the screen.
Google said on Sunday that after a report on the AndroidCentral blog detailing the problem after a week of use, it was investigating whether the graphics were burning into the display of Pixel 2. Burn-
In, this usually becomes a problem, only after a few years of activity can make it difficult to see information on the display.
Ryan Reith, a mobile device analyst at research firm IDC, said Google may need to stop production if there is a problem.
Mario Queiros, Google's vice president for Pixel product management, said in an email statement to Reuters: "We take all the reports on issues very seriously and our engineers will investigate them quickly.
"We will provide updates once we have solid data.
"The survey came after Google admitted it might launch new software to respond to users' concerns about Pixel 2 XL 6-blue. inch screen.
The device uses the new OLED display technology, which Google says provides "more natural and accurate color reproduction ".
"Reviewers and users in the online support forum also reported click noise during calls and poor Bluetooth connectivity between Pixel 2 and other devices.
Google did not immediately comment on the matter.
On Friday, the company vowed to reimburse an additional $30 fee for a Verizon Wireless reseller operating at Google pop --
Stores in the United States.
Google said in an apology that the surcharge was "a mistake ".
Previous complaints resulted in Google dropping the price of the adapter used to connect the headset from $20 to $9, matching the price of an iPhone-like adapter.
Google also sent an email to buyers over the weekend informing them that Pixel in May 2 will be delayed by a month until the end of November. According to the AndroidPolice news blog and user posts on the Reddit forum.
Customers say Google offers a free smartphone case that starts at $40.
Google did not immediately comment.
Last month, Google made a big bet on the smartphone business, agreeing to buy HTC's hardware development team for $1. 1 billion.
Google shares fell 1.
$ 9% to $985.
Closing at 54 on Monday.
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