This is a rush copy of your world in October 23, 2013.
This copy may not be in final form and may be updated.
Host Neil kavuto: when Washington is on the brink of collapse, we are there to work on an agreement.
When the Medicare law is cooking in the kitchen, we are the first to tell you that the chef doesn't want a part of it.
When the country faced its first downgrade, we came here late that night after a big dinner ---
I might add a lot of drinks-
Record straight.
Every time, every time, we are always by your side.
You can rely on us when it counts, you can rely on your financial superhero me to save the day.
But, obviously, tired people have no room for rest, because this health care method I warned you a few years ago is to spit blood and suck cash, so I want to fix it before the whole damn National tank is up to me. That's right.
Your financial superhero at the scene is now your computer madman because obviously Washington doesn't know how to solve this monster and obviously I don't know anything about the site like, I don't know, able to see the website.
So, today, I 've fixed it in a variety of ways, and it's fast, and it's probably not going to be more than a few hundred million.
But it's money, right? Just money.
Now is the time for geeks to start cracking.
Well, at least I'm thinner in that one.
Everyone is welcome.
I'm Neil kavuto. (LAUGHTER)
CAVUTO: like I don't have enough to do, saving the country is always on the edge and now there's a huge computer on Fritz.
This superhero is the first one to admit him.
But that doesn't mean he's too convenient.
But fortunately, he's fine. connected.
I know a lot of you are watching right now, "you really think he's a superhero.
"Tonight, I took advantage of my super resource, which is actually the super resource of my staff, I. e.
Rolodexes, take our own Ubergeek squad --
In fact, these guys don't even look like geeks. -
To get this high
Technology Turkey has at least turned over.
Now, I have some ideas on how to make this monster do what it should, and we have the web developer Eitan Magid and SpeedGeek's Yoav Erez.
First, what do you do?
Yoav erez, owner and president of SPEEDGEEK: Well, we fix the computer.
If we have a company's system, network, there is a problem with anything. . . (CROSSTALK)
This is the US government. EREZ: Well. . .
This looks terrible. (CROSSTALK)We don't know--
There is not much to do.
I think they will. -
A good solution is to start with a simpler version of the site, because the current way the site is running is not as expected.
At this point, the way back to the bulletin board seems to be correct.
It's like starting over, Etan.
If he's right, start over.
It takes time. EREZ: Well. . .
Emagid ceo eitan magid: Neil, the problem here is from get-go.
Spending money on a project and figuring out if it will work in the end does not benefit the government.
They have three years, Etan. MAGID: Exactly.
What they need to do now is go back to the drawing board and come up with a research plan for users who are going to use the system, not just to say that everyone is from the street.
Phone availability of the system, someone can call someone directly and tell me that someone is planning to have someone call instead of using an online app and thinks there will be a problem.
CAVUTO: So, is the website posted afterwards? MAGID: Exactly.
Now, a lot of people tell me--
Although I'm a superhero, you guys are much smarter than me. -
Just don't have enough server capacity to handle this.
This is absolutely true.
CAVUTO: a lot of people say, OK, we just need to put in a lot of servers and start working.
So easy? EREZ: That's --that's --
This is part of the problem.
But this will only fix the front end.
At the end of the day, you also have a problem with users not being created, and I think there is also a problem with the connection between the website and the insurance company.
Oh, it's fun.
So the company has its own computer system. EREZ: Exactly.
CAVUTO: they are not talking and communicating with this. EREZ: Exactly.
That's why it's so--
Such a complex system because it-
This is a website that has to talk to many, many different authorities.
CAVUTO: we were told that another problem is that once you start using it you don't know how to get around it and it's not very user --friendly.
We have entered the open page here and it looks like this is a great open page so there is no way to prove this.
But you think, Eitan, the problem is just making it a user --
Very friendly time
Spend and then how do you make it more friendly no matter how much time it takes?
The user interface is one of the main problems of this website.
It's really too late to solve this problem.
Bad plan.
You have to look forward. To fix that. . .
From what you see, you don't like how it looks?
MAGID: great for a media and technician who knows how to navigate.
But for ordinary users, it's too tech, too Media.
Market-oriented, need to scale down.
If you look at websites like the IRS, such as the immigration reforms they 've made to Homeland Security, these sites are simpler and easy to navigate.
Wait a minute.
Are you saying the IRS should deal with this because they seem better on the site? MAGID: No.
That's not what I said.
I just said--
This is back to the server problem ---
Load balancing is not performed.
Therefore, the load on the system is different in different markets.
You have a place in Arkansas that can accommodate 50,000 people, where there may be 2 million users in a place in New York.
No one took this into account.
It starts with the system. . . (CROSSTALK)
CAVUTO: You see, you'll have tens of millions of Americans sign up if you know in advance, or at least look at this.
One of our early stats, Yoav, is that more than 20 million of people visit or try to access the site.
More than 400,000 of people have done at least anything they need to do to get insurance.
That doesn't mean they have insurance, but they have gone through a tough test.
This is not a good percentage of shots.
No, no.
This is definitely a bad start. . . (CROSSTALK)
What does this tell you?
It's telling you, is it difficult for people to come in?
It tells me that the website is just getting started.
People must be familiar with it.
It's still early.
They did very badly in this regard. (CROSSTALK)
So I have to make it clear here. EREZ: Yes.
It sounds like you want to dress the turkey up.
Did you just kill the turkey and start the new one?
Start from scratch?
What will you do?
I will kill the turkey in this case.
To stabilize the building, you build the foundation of the building.
The foundation here is wrong.
It needs to be re-examined, load balanced, server, capacity, user interface.
You have to see what the problem is through the focus group.
A proper QA process has not been completed just before they launched the site.
You can see it in the process.
I went to the site twice about two weeks ago.
The response time for the first loading page registration application is about six or seven seconds.
They fixed it a little.
About four or five seconds.
But you need more than that.
Just give someone a phone number is not the answer.
Start again. . . EREZ: Yes. CAVUTO: . . .
How long does it take?
EREZ: how are you doing?
If not more, many, many months.
You know, it's not something that can be done in a few weeks. CAVUTO: OK.
You both made me very sick. (LAUGHTER)
This is the health care law that we are going to discuss. (LAUGHTER)
Okay guys, thank you very much. Mr.
President, this is free advice for you.
These guys.
We have their phone number.
Maybe you should have contacted them in the first place, but my God.
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