Users are already complaining about the "dead angle" on the screen of Samsung Galaxy S9 and S9 Plus phones ".
The phone has only been released for a few weeks, but some claim that some parts of the screen do not respond to touch.
According to the Daily Mail, the official forum was filled with people who marked the issue, and an owner claimed that his phone had broken as soon as it was turned on.
Samsung issued a statement saying it is investigating the report.
"Is there anyone else with the Galaxy S9 touch screen having a problem?
"I have several dead ends in the lower half of my screen," one user wrote on Samsung's official page.
"Shipped a replacement phone, but did want to know if it was a bad luck or a more common problem with the phone.
"Some users said they were able to solve the problem again.
Set it up or increase sensitivity.
However, most people say they need a new phone.
"They advised me to order a new phone (
Late delivery now)
Send the defective equipment back.
"They sent me the return tag via email," another user said . ".
At the end of last month, the company launched
Galaxy S9 and S9 plus are the much-anticipated flagship product "iPhone X killer ".
Both functions are familiar.
Screen design, but there is a re
Invented the camera system called "game"changer".
But the problem with the touch screen has reduced the enthusiasm for the device.
"There is a dead corner in the upper left corner of my phone (S9+).
Another user wrote on the company's official community page: "It works sometimes and then it doesn't work . ".
"My S9 also has dead ends, right outside the box," the other said . ".
After the battery explosion in Note 7 damaged the brand's reputation, the latest disaster will not reassure customers.
Read more: Samsung suspended production within weeks of last year's Note 7 release, and the phone caught fire
Explosion in some cases.
By September, the company stopped producing mobile phones and sent out alternatives.
Lost about $26 billion. $35b)
The value of the stock market.
Samsung responded quickly to recent problems and issued a statement saying;
"Customer satisfaction is at the heart of our business at Samsung, and our goal is to provide the best possible experience.
"We are investigating a limited number of reports of Galaxy S9/S9 touchscreen response issues.
"We are working with and conducting investigations with affected customers," Engadget wrote . ".
Customers affected by the problem have been urged to contact the company.
Samsung has been contacted by Mail online for comment.