A.
Residents of central Israel recently had a nasty surprise, and his new Samsung Galaxy S4 caught fire while charging.
"The phone is charged and a friend is in the room," he recalls . ".
"I was in the kitchen when I heard the noise.
I think maybe something fell off in the next room.
The whole room was black smoke when I went in.
A piece is completely lit and the walls are black.
Luckily, my friend was not hurt. "A.
The service he received after the incident was free.
"I turned directly to customer service.
They asked for the ID and event description of the device.
They are very friendly and efficient;
No one tried to argue.
Later, a representative came to my house-
He asked me to sign a contract and asked me to make sure that the post I posted online about the incident was deleted.
I cannot disclose any information about the compensation I received.
"The story of A has been repeated at least 20 times across the country in recent months, slightly different: Galaxy S4 users complain that their phones are on fire, and soon after, an agent from scaillex visited them.
This is Samsung's official supplier in Israel.
They received generous compensation and signed a contract that promised not to sue the company for damages, which also included a non-disclosure agreement.
Yedioth ahdemth learned that this policy also applies to customers who purchase equipment imported into Israel in a manner other than an official importer-a directive from Samsung itself.
In October 2013, reports of dangerous battery expansion and fire on the Galaxy S4 smartphone first appeared on Israeli websites.
Samsung acknowledged that it was a defective battery series and announced that it would replace any battery for free.
But the company argues that there is no connection between the expansion of the battery and the statement that the device exploded.
Samsung did not recall the product (
Replacement of damaged goods is standard procedure according to international regulations)
It is not determined which series of batteries are damaged, nor is it warned the public not to use them.
In recent days, after a dispute between Samsung and Suny Electronics Ltd. 's subsidized Scailex, the battery dispute has been exposed.
Samsung is demanding a change in its exclusive distribution agreement.
Samsung claims that scaillex did not meet the sales targets set out in the agreement.
Sue's boss, Ilan Ben.
Dov responded that Samsung has been refusing to make an official recall of its batteries in Israel, despite thousands of cases of swelling of batteries, with at least 20 cases of cell phone explosions on record.
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